Front Desk Associate

Description

Red Clay Dance Company is excited to request applications for a Front Desk Associate. This role is a part-time, hourly position, responsible for maintaining a safe, welcoming and professional environment for clients, staff and guests of Red Clay Dance Company.  This role of the Front Desk Associate is to ensure the provision of reception services in a child and client friendly environment. 

Requirements

RECEPTION

• Answer phones accurately, professionally and politely.

• Directs calls to appropriate staff and/or voicemail and records written messages, when necessary.

• Displays a positive attitude and maintain a professional appearance. 

• Receives all visitors in a pleasant and welcoming manner, arranges for their comfort and informs appropriate staff of their arrival.

• Observe and comply with all security measures that are in place.

• Receive and sort incoming mail.

• Process out-going mail.  Handle the sorting and processing of all packages for messenger services, Federal Express, etc.

• Provide administrative support as necessary.

• Maintain the Reception area, keeping it clean, replenishing coffee etc. throughout the day.

• Maintain the Office Supply room and submit inventory sheet biweekly.

• Gains knowledge regarding Red Clay Dance Company and the services offered.

• Attends staff meeting and trainings as requested.

• Participate in local networking and training opportunities.

• Perform other duties as assigned.

OPERATIONS

• Manage the organization of the dance studios and storage closet.

• Maintains confidentiality of all student records and information.

• Provide client services coverage- first aid, calls home, appointments with administrators, copies needed, etc.

• Provide Teaching staff support as needed during in studio classes.

• Provide support during special events as needed.

• Other duties as assigned.

MARKETING & SALES

• Manage class registration/check-in for Academy classes.

• Provide product/service support.

BRAND EXCELLENCE

• Support the Facility & Operations Manager in elevating the experience of the brand through every RCDC touchpoint, both internal and external.